Terms & Conditions
Last Updated: 27 July 2026
Welcome to Sure Safety. These Terms & Conditions (“Terms”) govern your access to and use of the website suresafety.com (“Website”), and any purchase of products or enrollment in training/consulting services offered by Sure Safety India Private Limited (“Sure Safety,” “we,” “us,” or “our”), a company incorporated under the Companies Act, having its registered office at Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India (CIN: U31903GJ2013PTC073194).
By accessing the Website, placing an order, or enrolling in any training or consulting program, you (“User,” “Customer,” or “you”) agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.
1. Definitions
“Products” means personal protective equipment (PPE), fire protection systems, fall protection equipment, and related industrial safety goods sold through the Website, including items under our in-house Saviour brand and third-party brands we distribute, such as 3M, Respirex, BATA, Ansell, Pelican, Honeywell, and Demron.
“Services” means our Fire Protection, Work at Height, Consulting, and Training offerings, including NEBOSH and HSE-accredited training programs, industrial hygiene assessments, fire and safety audits, and related professional services.
“Order” means a request placed by a User to purchase Products or enroll in Services through the Website or through our authorized regional contacts.
2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872, to use this Website or place an Order. If you are using the Website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
3. Our Products & Services
3.1 We are a manufacturer and distributor of personal protective equipment under our Saviour brand, spanning head protection, eye protection, face protection, ear protection, respiratory protection, hand protection, body protection, ventilation equipment, fall protection, fire protection, electrical safety, feet protection, chemical splash protection, chlorine safety, wind indicators, road safety equipment, gas protection, performance fabrics, rescue equipment, and flashlights, in addition to select international brands.
3.2 We also provide Fall Protection Systems, Fire Protection Systems, and Consulting & Training services, including fire audits, HAZOP studies, safety audits (IS 14489), ergonomics assessments, noise mapping, PPE audits, indoor air quality programs, heat stress assessments, industrial hygiene studies, respiratory fit testing, and NEBOSH/HSE training.
3.3 Product images, descriptions, and specifications are provided for general reference. While we make reasonable efforts to ensure accuracy, minor variations in color, packaging, or specification may occur due to manufacturer updates.
3.4 Safety-critical use disclaimer: Products listed on this Website are safety equipment intended to reduce workplace risk when selected, fitted, used, inspected, and maintained correctly in accordance with the manufacturer’s instructions and applicable safety standards. Purchasing a product from this Website does not, by itself, constitute a guarantee of workplace safety or regulatory compliance. Customers are responsible for conducting their own risk assessments, verifying suitability for the specific hazard and task, and ensuring correct use, training, inspection, and replacement schedules. We strongly recommend consulting a qualified safety professional — including our own Consulting & Training team, where relevant — before deploying any PPE at a worksite.
4. Account Registration
4.1 Certain features of the Website may require you to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials confidential.
4.2 You are responsible for all activity that occurs under your account. Notify us immediately at onlinestore@suresafety.com if you suspect unauthorized use.
5. Orders, Pricing & Payment
5.1 All prices listed on the Website are in Indian Rupees (₹) and are subject to applicable GST as indicated at checkout.
5.2 Placing an Order constitutes an offer to purchase. We reserve the right to accept or decline any Order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity.
5.3 Payment must be made through the payment methods available on the Website at checkout, processed via secure third-party payment gateways. We do not store your full payment card details.
5.4 In the event of a pricing or listing error, we reserve the right to cancel the Order and issue a full refund, even after payment has been confirmed.
6. Shipping & Delivery
6.1 Estimated delivery timelines are communicated at checkout and via order confirmation, and may vary based on delivery location, Product availability, and courier partner schedules.
6.2 Risk of loss and title for Products pass to the Customer upon delivery to the shipping address provided at checkout. Please inspect your shipment upon receipt and report any damage or discrepancy promptly to onlinestore@suresafety.com.
6.3 We are not liable for delays caused by circumstances beyond our reasonable control, including courier delays or force majeure conditions as described in Section 14.
7. Returns, Exchanges & Refunds
7.1 Products may be eligible for return, exchange, or refund in accordance with our Refund & Replacement Policy, the specific terms of which (including applicable time windows and conditions) are communicated at the time of purchase and on the relevant product/checkout page.
7.2 For hygiene and safety reasons, disposable or single-use PPE (such as masks, disposable gloves, and respirator cartridges/filters), customized or made-to-order items, and Products with broken seals or tamper-evident packaging are generally non-returnable unless found defective on arrival.
7.3 To initiate a return or report a defective/incorrect item, contact us at onlinestore@suresafety.com with your order details.
7.4 Approved refunds will be processed to the original payment method once the returned Product has passed inspection.
8. Training & Consulting Services
8.1 Enrollment in NEBOSH, HSE, or other training programs is subject to availability, eligibility criteria set by the relevant accrediting body, and payment of applicable fees.
8.2 Certification outcomes for accredited courses (such as NEBOSH) are determined by the respective independent examination board, not by Sure Safety, and are contingent on the candidate meeting that body’s assessment requirements.
8.3 Rescheduling, cancellation, and refund terms for training and consulting engagements will be communicated at the time of enrollment or engagement and may differ from the Product return terms in Section 7.
9. Intellectual Property
All content on this Website — including text, graphics, logos, product images, the “Saviour” brand name and mark, and Website design — is the property of Sure Safety India Private Limited or its licensors and is protected under applicable Indian intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
10. Prohibited Conduct
You agree not to: (a) use the Website for any unlawful purpose; (b) attempt to gain unauthorized access to our systems; (c) upload malicious code or interfere with Website functionality; (d) misrepresent your identity or affiliation; or (e) use automated systems (bots, scrapers) to extract data from the Website without our written permission.
11. Third-Party Brands
The Website features third-party branded products, including 3M, Respirex, BATA, Ansell, Pelican, Honeywell, and Demron. These brands remain the property of their respective owners, and warranties for third-party branded products are subject to that manufacturer’s own warranty terms in addition to our own policies.
12. Limitation of Liability
To the maximum extent permitted under applicable Indian law, Sure Safety India Private Limited shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the Website, Products, or Services, including loss of profits, business interruption, or workplace incidents, except where such liability arises from our gross negligence, willful misconduct, or cannot be excluded under applicable law, including the Consumer Protection Act, 2019.
13. Indemnification
You agree to indemnify and hold harmless Sure Safety India Private Limited, its officers, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Website, Products, or Services.
14. Force Majeure
We shall not be held responsible for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, government action, strikes, pandemics, or supply chain disruptions.
15. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to Section 16 (Dispute Resolution), courts at Vadodara, Gujarat shall have exclusive jurisdiction over any disputes arising from these Terms.
16. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation with our team. If unresolved, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Vadodara, Gujarat, conducted in the English language. This clause does not limit your rights under the Consumer Protection Act, 2019, including approaching the appropriate Consumer Disputes Redressal Commission.
17. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the rules made thereunder, grievances regarding these Terms or your use of the Website may be directed to our Grievance Officer at:
Sure Safety India Private Limited — Grievance Officer
Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India
Email: onlinestore@suresafety.com
Phone: +91 9662522138 / +91 7229079494
We will acknowledge and work to resolve grievances promptly.
18. Changes to These Terms
We may revise these Terms from time to time. Material changes will be indicated by updating the “Last Updated” date above. Continued use of the Website after changes constitutes acceptance of the revised Terms.
19. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
20. Contact Us
Sure Safety India Private Limited
Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India
Phone: +91 9662522138 / +91 7229079494
General inquiries: marketing@suresafety.com
Orders & online store: onlinestore@suresafety.com