Privacy Policy
Last Updated: 27 July 2026
Sure Safety India Private Limited (“Sure Safety,” “we,” “us,” or “our”), registered office at Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India (CIN: U31903GJ2013PTC073194), is committed to protecting the privacy of visitors to suresafety.com (“Website”) and our customers, trainees, and business partners. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you under applicable Indian law — the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (currently in force), and the Digital Personal Data Protection Act, 2023, whose provisions are being phased in.
By using the Website or providing your information to us, you consent to the practices described in this Privacy Policy.
1. Scope of This Policy
This Policy applies to personal data collected through:
- The Website, including account registration, checkout, and contact/quote request forms
- Enrollment in our Training programs (including NEBOSH and HSE courses)
- Requests for Consulting services (fire audits, industrial hygiene assessments, safety audits, and related engagements)
- Newsletter or marketing sign-ups
- Direct communication via phone, WhatsApp, or email with our sales and support team
2. Information We Collect
2.1 Information you provide directly:
- Name, email address, phone number, and billing/shipping address
- Company name, designation, and business/GST details (for B2B orders)
- Payment-related information (processed via third-party payment gateways; we do not store full card details)
- Training enrollment details (educational background, employer, course preferences)
- Details submitted through our “Let’s Talk” contact form, including your area of interest (PPE, Fall Protection, Fire Protection, Safety Consulting, or Safety Training)
2.2 Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Website, referring URLs, and click patterns
- Cookies and similar tracking technologies (see Section 5)
2.3 Information from third parties:
- Confirmation of transaction status from payment gateways
- Shipment status from our courier/logistics partners
- Business inquiries referred to us via our WhatsApp business channel or social media pages (Instagram, Facebook, LinkedIn, YouTube, X/Twitter)
3. How We Use Your Information
We use the personal data we collect to:
- Process and fulfil Orders, including payment, shipping, and returns
- Register and manage Training and Consulting service enrollments/engagements
- Respond to inquiries and quote requests submitted through the Website or WhatsApp
- Send transactional communications (order confirmations, shipping updates, invoices)
- Send marketing communications, where you have opted in, which you may unsubscribe from at any time
- Improve our Website, products, and services through analytics
- Detect, prevent, and address fraud, security, or technical issues
- Comply with legal, tax, and regulatory obligations under Indian law
4. Legal Basis for Processing
We process your personal data on the basis of:
- Your consent, provided at the time of data collection (e.g., account creation, form submission, marketing opt-in)
- Contractual necessity, where processing is required to fulfil an Order or Service you have requested
- Legal obligation, such as retaining transaction records for tax and audit purposes
- Legitimate business interest, such as fraud prevention and Website security, balanced against your rights
Where the Digital Personal Data Protection Act, 2023 applies, we act as a “Data Fiduciary” and you as the “Data Principal” retain the rights described in Section 8 below.
5. Cookies & Tracking Technologies
5.1 We use cookies and similar technologies to operate the Website, remember your preferences, analyze traffic, and support our marketing efforts.
5.2 Types of cookies we may use:
- Essential cookies — required for core Website functionality
- Analytics cookies — help us understand how visitors use the Website
- Marketing cookies — used to deliver relevant advertising and measure campaign performance, where applicable
5.3 You can control or disable cookies through your browser settings; note that disabling essential cookies may affect Website functionality.
6. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Service providers who support our operations — payment gateways, courier/logistics partners, website hosting, email/WhatsApp communication tools, and IT support vendors — solely to perform services on our behalf
- Training/accreditation bodies — where required to process enrollment or certification for accredited courses such as NEBOSH
- Legal and regulatory authorities — where required by law, court order, or to protect our legal rights
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections
All third-party service providers are required to handle your data only for the purposes we specify and in a manner consistent with this Policy.
7. Data Security
We implement reasonable technical and organizational security safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including secure payment processing through our third-party payment gateways.
However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Withdraw consent for processing based on consent, at any time (without affecting processing carried out prior to withdrawal)
- Request erasure of your personal data, subject to our legal retention obligations
- Object to processing for direct marketing purposes
- Nominate a representative to exercise your rights on your behalf in the event of death or incapacity, as provided under the Digital Personal Data Protection Act, 2023
- Raise a grievance with us (Section 12) and, where unresolved, pursue remedies available under applicable Indian law
To exercise these rights, contact us using the details in Section 12.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to comply with our legal, accounting, and tax record-keeping obligations under Indian law, after which it is securely deleted or anonymized.
10. Children's Privacy
Our Website and Services are directed at businesses and working professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
11. Cross-Border Data Transfer
Where personal data is transferred or stored outside India (for example, via cloud-based service providers), we take reasonable steps to ensure such transfers comply with applicable Indian data protection requirements.
12. Grievance Officer / Contact Us
In accordance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023, questions, concerns, or complaints regarding this Privacy Policy or your personal data may be directed to:
Sure Safety India Private Limited — Grievance Officer
Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India
Email: onlinestore@suresafety.com
Phone: +91 9662522138 / +91 7229079494
We will acknowledge and work to resolve privacy-related requests and grievances promptly.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be indicated by updating the “Last Updated” date above.
14. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes relating to it are subject to the exclusive jurisdiction of the courts at Vadodara, Gujarat.