Terms & Conditions

Last Updated: 27 July 2026

Welcome to Sure Safety. These Terms & Conditions (“Terms”) govern your access to and use of the website suresafety.com (“Website”), and any purchase of products or enrollment in training/consulting services offered by Sure Safety India Private Limited (“Sure Safety,” “we,” “us,” or “our”), a company incorporated under the Companies Act, having its registered office at Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India (CIN: U31903GJ2013PTC073194).

By accessing the Website, placing an order, or enrolling in any training or consulting program, you (“User,” “Customer,” or “you”) agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

1. Definitions

  • “Products” means personal protective equipment (PPE), fire protection systems, fall protection equipment, and related industrial safety goods sold through the Website, including items under our in-house Saviour brand and third-party brands we distribute, such as 3M, Respirex, BATA, Ansell, Pelican, Honeywell, and Demron.

  • “Services” means our Fire Protection, Work at Height, Consulting, and Training offerings, including NEBOSH and HSE-accredited training programs, industrial hygiene assessments, fire and safety audits, and related professional services.

  • “Order” means a request placed by a User to purchase Products or enroll in Services through the Website or through our authorized regional contacts.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872, to use this Website or place an Order. If you are using the Website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. Our Products & Services

3.1 We are a manufacturer and distributor of personal protective equipment under our Saviour brand, spanning head protection, eye protection, face protection, ear protection, respiratory protection, hand protection, body protection, ventilation equipment, fall protection, fire protection, electrical safety, feet protection, chemical splash protection, chlorine safety, wind indicators, road safety equipment, gas protection, performance fabrics, rescue equipment, and flashlights, in addition to select international brands.

3.2 We also provide Fall Protection Systems, Fire Protection Systems, and Consulting & Training services, including fire audits, HAZOP studies, safety audits (IS 14489), ergonomics assessments, noise mapping, PPE audits, indoor air quality programs, heat stress assessments, industrial hygiene studies, respiratory fit testing, and NEBOSH/HSE training.

3.3 Product images, descriptions, and specifications are provided for general reference. While we make reasonable efforts to ensure accuracy, minor variations in color, packaging, or specification may occur due to manufacturer updates.

3.4 Safety-critical use disclaimer: Products listed on this Website are safety equipment intended to reduce workplace risk when selected, fitted, used, inspected, and maintained correctly in accordance with the manufacturer’s instructions and applicable safety standards. Purchasing a product from this Website does not, by itself, constitute a guarantee of workplace safety or regulatory compliance. Customers are responsible for conducting their own risk assessments, verifying suitability for the specific hazard and task, and ensuring correct use, training, inspection, and replacement schedules. We strongly recommend consulting a qualified safety professional — including our own Consulting & Training team, where relevant — before deploying any PPE at a worksite.

4. Account Registration

4.1 Certain features of the Website may require you to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials confidential.

4.2 You are responsible for all activity that occurs under your account. Notify us immediately at onlinestore@suresafety.com if you suspect unauthorized use.

5. Orders, Pricing & Payment

5.1 All prices listed on the Website are in Indian Rupees (₹) and are subject to applicable GST as indicated at checkout.

5.2 Placing an Order constitutes an offer to purchase. We reserve the right to accept or decline any Order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity.

5.3 Payment must be made through the payment methods available on the Website at checkout, processed via secure third-party payment gateways. We do not store your full payment card details.

5.4 In the event of a pricing or listing error, we reserve the right to cancel the Order and issue a full refund, even after payment has been confirmed.

6. Shipping & Delivery

6.1 Estimated delivery timelines are communicated at checkout and via order confirmation, and may vary based on delivery location, Product availability, and courier partner schedules.

6.2 Risk of loss and title for Products pass to the Customer upon delivery to the shipping address provided at checkout. Please inspect your shipment upon receipt and report any damage or discrepancy promptly to onlinestore@suresafety.com.

6.3 We are not liable for delays caused by circumstances beyond our reasonable control, including courier delays or force majeure conditions as described in Section 14.

7. Returns, Exchanges & Refunds

7.1 Products may be eligible for return, exchange, or refund in accordance with our Refund & Replacement Policy, the specific terms of which (including applicable time windows and conditions) are communicated at the time of purchase and on the relevant product/checkout page.

7.2 For hygiene and safety reasons, disposable or single-use PPE (such as masks, disposable gloves, and respirator cartridges/filters), customized or made-to-order items, and Products with broken seals or tamper-evident packaging are generally non-returnable unless found defective on arrival.

7.3 To initiate a return or report a defective/incorrect item, contact us at onlinestore@suresafety.com with your order details.

7.4 Approved refunds will be processed to the original payment method once the returned Product has passed inspection.

8. Training & Consulting Services

8.1 Enrollment in NEBOSH, HSE, or other training programs is subject to availability, eligibility criteria set by the relevant accrediting body, and payment of applicable fees.

8.2 Certification outcomes for accredited courses (such as NEBOSH) are determined by the respective independent examination board, not by Sure Safety, and are contingent on the candidate meeting that body’s assessment requirements.

8.3 Rescheduling, cancellation, and refund terms for training and consulting engagements will be communicated at the time of enrollment or engagement and may differ from the Product return terms in Section 7.

9. Intellectual Property

All content on this Website — including text, graphics, logos, product images, the “Saviour” brand name and mark, and Website design — is the property of Sure Safety India Private Limited or its licensors and is protected under applicable Indian intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

10. Prohibited Conduct

You agree not to: (a) use the Website for any unlawful purpose; (b) attempt to gain unauthorized access to our systems; (c) upload malicious code or interfere with Website functionality; (d) misrepresent your identity or affiliation; or (e) use automated systems (bots, scrapers) to extract data from the Website without our written permission.

11. Third-Party Brands

The Website features third-party branded products, including 3M, Respirex, BATA, Ansell, Pelican, Honeywell, and Demron. These brands remain the property of their respective owners, and warranties for third-party branded products are subject to that manufacturer’s own warranty terms in addition to our own policies.

12. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Sure Safety India Private Limited shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the Website, Products, or Services, including loss of profits, business interruption, or workplace incidents, except where such liability arises from our gross negligence, willful misconduct, or cannot be excluded under applicable law, including the Consumer Protection Act, 2019.

13. Indemnification

You agree to indemnify and hold harmless Sure Safety India Private Limited, its officers, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Website, Products, or Services.

14. Force Majeure

We shall not be held responsible for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, government action, strikes, pandemics, or supply chain disruptions.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to Section 16 (Dispute Resolution), courts at Vadodara, Gujarat shall have exclusive jurisdiction over any disputes arising from these Terms.

16. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation with our team. If unresolved, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Vadodara, Gujarat, conducted in the English language. This clause does not limit your rights under the Consumer Protection Act, 2019, including approaching the appropriate Consumer Disputes Redressal Commission.

17. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, grievances regarding these Terms or your use of the Website may be directed to our Grievance Officer at:

Sure Safety India Private Limited — Grievance Officer
Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India

Email: onlinestore@suresafety.com
Phone: +91 9662522138 / +91 7229079494

We will acknowledge and work to resolve grievances promptly.

18. Changes to These Terms

We may revise these Terms from time to time. Material changes will be indicated by updating the “Last Updated” date above. Continued use of the Website after changes constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Contact Us

Sure Safety India Private Limited
Plot No. 42, A/B, Yoginagar Township, Besides Zenith Tin, N.H. No. 8, Chhani, Vadodara, Gujarat 391740, India

Phone: +91 9662522138 / +91 7229079494

General inquiries: marketing@suresafety.com

Orders & online store: onlinestore@suresafety.com

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    Fire Audit

    A systematic examination of a building or facility to assess its fire safety measures and ensure compliance with regulations. Its primary purpose is to identify potential fire hazards, evaluate the effectiveness of existing safety systems like alarms and sprinklers, and check for things like clear fire exits and proper employee training. The audit provides a comprehensive report with recommendations for improvements to protect occupants and property. Key aspects:

    • Hazard identification
    • Equipment evaluation
    • Structural and physical checks
    • Emergency preparedness
    • Compliance checks
    • Respiratory Fit Testing : Respiratory Fit Testing services are available at your location or ours. SIIPL’s offers both Qualitative and Quantitative Fit Testing methods. Proper mask fit is crucial in minimizing risk to contaminate on the job. All personnel who have the potential to be exposed to contaminate are required to have fit testing performed on an annual basis in compliance with OSHA and MSHA regulations.
      Qualitative Fit Testing is performed when using half mask respirators and relies on the senses of taste and smell or reaction to an irritant to determine leakage.
      Quantitative Fit Testing can be used for any type of respirator and is performed using a machine to determine the actual leakage into the face piece.
      All persons who are scheduled to have fit testing performed must be medically evaluated prior to the test date to ensure the attendee is medically able to wear the respirator. In addition, all attendees must be clean shaven in order undergo testing.

    Hazop

    A structured and systematic method for identifying potential hazards and operability problems in complex systems, such as a chemical plant or oil refinery. It is a form of Process Hazard Analysis that helps organizations proactively identify risks before an incident occurs by examining how a process can deviate from its design intent.

    Safety Audits (Is14489)

    This is a systematic examination of an organization's safety management system, policies, and procedures to identify potential hazards, evaluate safety practices, and ensure compliance with regulations. The primary goals are to prevent accidents, improve the work environment, and reduce costs associated with injuries, while fostering a stronger safety culture.
    Includes:

    • Hazard identification
    • Compliance verification
    • System evaluation
    • Recommendation for improvement
    • Employee involvement

    Ergonomics Assessment

    A professional evaluation of a worker's workstation and job tasks to identify risks for injury and discomfort with a goal to make adjustments to the work setup, equipment, or tasks to reduce physical hazards like awkward postures, repetitive motions, and forceful movements, thereby improving comfort, safety, productivity, and well-being

    • Observation: A professional observes how an individual works, sits, and interacts with their environment.
    • Evaluation : The assessor evaluates factors like workstation setup (desk, chair, monitor height), posture, repetitive movements, and force used in the job.
    • Information Gathering : Questions may be asked about daily tasks, previous injuries, and individual characteristics to understand the current situation.
    • Risk identification : The assessment identifies potential risk factors that could lead to musculoskeletal disorders (MSDs), such as carpal tunnel syndrome or back pain.
    • Recommendations : Based on the findings, recommendations are provided for adjustments or new equipment to improve the work environment.

    Noise Mapping & Assessment

    SSIL provides Noise Surveys to determine the extent of long- or short-term noise levels in your facility. Identification of areas with high noise levels helps to protect your employees hearing and helps you to determine proper hearing protection requirements and define the areas where different levels of hearing protection must be worn.
    Noise Surveys include the use of the latest equipment and a report outlining the findings from the survey including site mapping. OSHA and MSHA mandate that your employees wear the proper hearing protection for the environment they work in. Have your noise levels checked today to ensure you’re in compliance.
    It helps in designing engineering controls to meet the noise reduction requirement of high noise areas of the plant.

    Ppe Audit

    • Assessment of current PPE selection status
    • PPE selection guidelines
    • PPE program implementation
    • PPE qualitative & quantitative fit testing program

    The audit identifies any gaps in the PPE program, which helps the company take corrective actions to
    improve worker safety and compliance.

    Qualitative Exposure Assessment

    • Walk through Survey (Qualitative study) to identify Location & Name of Hazards for further Quantitative study to improve work environment.

    Indoor Air Quality Program

    Indoor Air Quality (IAQ) may be the edge between productive & unproductive manpower for any Organization. Emphasis on IAQ is increasing in a highly competitive and challenging business environment. We offer IAQ services for the physical, chemical and biological characteristics of air inside a building or any commercial facility. Poor IAQ may cause workers, occupants and even the
    Visiting public to experience a range of non-specific symptoms that affect their comfort or health. These symptoms collectively known as sick building syndrome which includes headache, fatigue, nausea, eye or nose or throat irritation, shortness of breath etc.

    • Monitoring & Analysis for various Physical, chemical, Aerosols & Microbiological Pollutants/Hazards like Temperature, RH, CO2, CO, O2, TVOC, PM10, PM2.5, TBC, TFC, etc. as per requirement, for controlled closed Air Conditioned office facilities like MNC´s, Software industries, Hotels, Call Centers, Hospitals, etc.
    • Survey of the Building including AHU & Air conditioning systems and surrounding area of the building to identify source/ cause of problem, if any

    Heat Stress Assessment

    • Measurement of heat to understand the heat exposure to people and the area. This also helps design ventilation to improve the comfort of people working at the area.

    API & Surrogate Assessment

    • Measure the actual exposure of API while working in pharmaceutical units or critical drug manufacturing.

    Industrial Hygiene Study

    SSIL is an AIHA, NABL accredited company that is registered and approved with all applicable legal and regulatory bodies, major industries. With more than 15 years of technical expertise and professional know-how, SSIL targets all level of industry where quality, safety and compliance are critical elements that affect the performance of any Organization.
    Industrial (Occupational) Hygiene is science dedicated to the anticipation, recognition, evaluation, communication and control of environmental stressors in, or arising from, the workplace that may result in injury, illness, impairment, or affect the wellbeing of workers and members of the community.
    These stressors are divided into different categories e.g. Biological, Chemical, Physical, Ergonomic and Psychosocial. Industrial Hygiene services offered by us are :

    • Walk through Survey (Qualitative study) to identify Location & Name of Hazards for further Quantitative study to improve work environment.
    • Monitoring & Analysis for various Pharmaceutical, Mining, Automobile, Paint, Petroleum, Cement, IT, Manufacturing and Construction Industries, etc. Industries for the following Hazards.
      • DUST (Personal/ Workplace)
      • OEL monitoring
      • Solvent Vapours/ Fumes (Personal/ Workplace)
      • Welding Fumes
      • Noise (Area, Mapping, Dosimetry)
      • Heat Stress (Personal/ Workplace)
      • Illumination
      • Whole Body/ Hand Arm Vibration
      • Breathing Air/ Compressed Air/ Nitrogen Testing
      • Indoor Air Quality (IAQ) Monitoring
      • Ergonomics Assessment
      • Vibration Monitoring
      • Legionella Survey & Monitoring
      • Heavy Metal Exposure Assessments
      • State-based Form 37 and 26-A monthly monitoring
      • Isolator Validation Program
      • Crystalline Silica Quantification Program
    • Consultancy for the Improvement in working condition for various Hazards.